Grievance Redressal Policy 

At Classicfazhions, we are dedicated to delivering a reliable and smooth shopping experience to our customers. We uphold fair practices and transparent management of all consumer concerns. This Grievance Redressal Policy aims to ensure that your complaints are addressed promptly, professionally, and in alignment with applicable laws.

What is a Grievance?
A grievance denotes any problem or dissatisfaction arising from a product or service purchased through our platform, for which the customer seeks a remedy. This includes, but is not limited to, issues concerning product defects or quality, delayed or incorrect deliveries, payment-related problems, return, refund, or exchange challenges, dissatisfaction with customer service, and inquiries about our policies.

How to Raise a Grievance
If you face any concern, we recommend contacting us via our support channels. The procedure is as follows:

1. Visit our Help Centre or Contact Us Page
Go to the "Help Centre" or "Contact Us" section on our website or mobile app.

2. Select Your Issue
Pick the appropriate category or topic corresponding to your concern.

3. Submit Your Query
Provide all required information, including order ID, issue description, and any supporting documents or images.

After submission, our support team will review your complaint and respond accordingly.

Escalation to Grievance Officer
If your issue remains unresolved or you are dissatisfied with the resolution from our customer care team, you may escalate it to our appointed Grievance Officer, under the Information Technology Act, 2000 and other relevant laws.
To ensure accountability and compliance with legal provisions, Classicfazhions has designated a Grievance Redressal Officer. This officer supervises the grievance resolution process, ensures impartial handling, and addresses unresolved or escalated complaints. You may contact the Grievance Officer at  improwebitsolutions@gmail.com.

Grievance Handling Process
Acknowledgement: We will confirm receipt of your grievance within 48 hours via email.

Unique Ticket/Reference ID: A distinct grievance ID will be generated and shared with you to monitor the status of your complaint.

Resolution Timeline: Our team, along with the Grievance Officer, will strive to resolve your grievance as quickly as possible, usually within 7 working days, or as specified by applicable laws.

Updates & Communication: You will receive regular notifications regarding the progress of your grievance through your registered communication channel.

Closure of Grievance
Your grievance will be deemed resolved under the following situations:

• When you obtain a satisfactory resolution from our support team or Grievance Officer.
• When you do not respond to our communications within a reasonable timeframe after resolution is proposed.
• When a final resolution has been communicated according to our policies and applicable legal provisions.

Contact Us
For further questions or to lodge a grievance, reach out to us at  improwebitsolutions@gmail.com.

Note
This policy may be revised periodically. For the latest version, please refer to our Terms of Use and Privacy Policy pages.